vocabulary

**Section 1.1**

 * Hospitality industry- is a group of businesses composed of establishments related to lodging and food-service management.


 * Bed-and Breakfasts (B&Bs)- include hotels, motels,inns or small unique inns that offer a full breakfast with a night's stay,as well as casinos, restaurants, caterings companies,hospitals, schools,and many other facilities.


 * Tourism industry- a group of business that encompass travel/transportation vendors for air,rail,auto,cruise,and motor-coach travel,and promote travel vacations.


 * Service-an intangible thing that is a task performed for customers by a business.


 * Variables-factors that can cause something to change or vary.


 * Perishability- the probability of a product ceasing to exist or becoming unusable within a limited amount of time.


 * Intangibility-a state of being abstract, as are things that cannot be touch.

=Section 1.2 =
 * Changeability-a condition of being subject to change or alteration.
 * Diversity- ethnic variety as well as socioeconomic and gender variety in a group or society.
 * Ecotourism- a branch of tourism encompassing adventure tourism and sustainable development of regions for future generations.
 * Market Segments- groups of consumers categorized by specific characteristics to create a target market.