chapter+4+vocabulary

= **Chapter 4 The Hotel Business** =

Section 4.1


 * Transient Guest an individual traveler with a reservation staying in a hospitality property for a maximum of 30 consecutive days.
 * Meal plan-a room rate that includes meals; European plan, Continental Plan,Bermuda Plan, Modified American Plan,American Plan.
 * Yield management- a system of maximizing revenue through adjusting room rates according to demand
 * Average daily rate (ADR)- a rate based on total sales for the day divided by the total number of sold rooms.
 * Occupancy percentage (OCC%)-a percentage calculated daily and based on the number of rooms sold as a percentage of the total number of available rooms
 * Revenue per available room (revPAR)- a rate that reflects a hotel's revenue per available room

Section 4.2


 * Front of the house (lodging) the area in a lodging facility that guests view, such as the lobby
 * Back of the house (lodging) the area in a lodging facility where support services take place, which guests usually do not view
 * Night auditor- the hotel staff member who does the night audit and balances the guests accounts each evening
 * Guest service agent (GSA a hotel staff member who performs all of the functions of a desk clerk/agent,concierge, and valet
 * Guest or uniformed services staff members in uniforms, including the bell staff, valets, security officers, concierge, and door or garage attendants
 * Concierge- a hotel staff member who helps guests make arrangements for transportation, restaurant reservations, event reservations, and entertainment tickets, and advises guests about activities in the area