midterm+review

By: Tamarre Guillaume **Careers**
 * =====__**Restaurant Operations:**__ =====


 * -General Managers: **The general manager is the one responsible for all of the front and back of the house operations.


 * -Front of the house service: ** It is the area that the guests get to view like the entrance and the dining room.


 * **__Positions:__**


 * -Assistant Manager: ** They are the ones that supervise day to day operations and are also responsible for opening or closing the facility.


 * -Opening Manager: ** Unlocks the facility, checks for sanitation, and they also make sure that the electrical, refrigeration, and plumbing are working the way they're supposed to. And they also make sure that each shift has the proper staff.


 * -Closing Manager: ** The last person that leaves the restaurant, checks security, sanitation, and also prepares things for the next day.


 * -Cashier: ** The person in charge of handling the money and returning change to the guests, reports the receipts, and prepares bank deposits.


 * -Host and/or hostess: **<span style="font-family: 'Comic Sans MS',cursive;"> The person that stands near the entrance at a table or stand, provides the first greeting to the customers, seats the guests, and takes reservations by phone.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Server: **<span style="font-family: 'Comic Sans MS',cursive;"> They are the ones that have more contact with the guests because they discuss the menu, offer suggestions, deliver orders, clear tables, and presents the check.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Busser: **<span style="font-family: 'Comic Sans MS',cursive;"> They assist servers and clear tables, pour water, and deliver food.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Bartenders: **<span style="font-family: 'Comic Sans MS',cursive;"> The only staff member who might take the guests order, prepare it, and deliver it to the guests.


 * <span style="color: #800080; font-family: 'Comic Sans MS',cursive;">**__Back of the House:__**


 * <span style="font-family: 'Comic Sans MS',cursive;">-Production and Kitchen Positions: **<span style="font-family: 'Comic Sans MS',cursive;"> It is an assembly line process by which food is prepared, plated, and expedited by teams at various food stations.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Executive Chef: **<span style="font-family: 'Comic Sans MS',cursive;"> The one that oversees the daily operations of the back of the house. They perform duties like hiring, training, and supervising employees and planning meals at the right price.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Sous Chef: **<span style="font-family: 'Comic Sans MS',cursive;"> The person that assists the executive chef. this chef also involved in the daily food production, overseeing quality, consistency, and preparation of all items produced.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Prep Cook: **<span style="font-family: 'Comic Sans MS',cursive;"> The one that prepares the work station for the shift. They chop vegetables, restock oils, butter, spices and wine.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Garde Manager: **<span style="font-family: 'Comic Sans MS',cursive;"> The person that makes all the garnishes that are used when preparing food, they make platters, and display items for buffets and other special presentations.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Pastry Chef: **<span style="font-family: 'Comic Sans MS',cursive;"> They prepare sweets and cakes. They work closely with the baker & if the baker is not there, the pastry chef is the one that performs all those duties as well.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Baker: **<span style="font-family: 'Comic Sans MS',cursive;"> Makes all breads and cakes.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Steward: **<span style="font-family: 'Comic Sans MS',cursive;"> Oversees china, silverware, glassware, linen, and small items like salt and pepper shakers, vase, and candle holders.


 * <span style="font-family: 'Comic Sans MS',cursive;">-Expediter: **<span style="font-family: 'Comic Sans MS',cursive;"> The person that communicates an order to the kitchen staff and when prepared, they make sure it leaves the kitchen properly. They work in between the front and back of the house.

<span style="color: #800080; display: block; font-family: 'Comic Sans MS',cursive; font-size: 240%; text-align: center;">**Hotel Industry** <span style="font-family: 'Comic Sans MS',cursive;">**-**__**Guest Services**__ : <span style="font-family: 'Comic Sans MS',cursive;">Check in, guest contact, requests, special needs -familiar with local attractions.


 * <span style="color: #800080; font-family: 'Comic Sans MS',cursive;">**__Positions:__**

<span style="font-family: 'Comic Sans MS',cursive;">-**__Day Shift Positions:__** Handling guests during check out -notifying housekeeping which rooms to clean, monitor special requests VIP guests.


 * <span style="color: #800080; font-family: 'Comic Sans MS',cursive;">**__Evening Shift Positions:__**


 * <span style="font-family: 'Comic Sans MS',cursive;">- __<span style="font-family: 'Comic Sans MS',cursive;">Clerks or agents: __**<span style="font-family: 'Comic Sans MS',cursive;"> They answer questions from walk-in guests relating to the sale of rooms.

<span style="font-family: 'Comic Sans MS',cursive;">-**__Night auditor:__** They balance the books, daily reports, etc...

-<span style="font-family: 'Comic Sans MS',cursive;">**__Guests Service Agent (GSA):__** One person performs the function of desk clerk, concierge and valet.

-<span style="font-family: 'Comic Sans MS',cursive;">__**Reservations:**__ Centralized reservation system (CRS).

<span style="font-family: 'Comic Sans MS',cursive;">**-__Reservation Manager__:** Monitors room availability and pricing of rooms.


 * **<span style="color: #800080; font-family: 'Comic Sans MS',cursive;">__Housekeeping:__ **

-<span style="font-family: 'Comic Sans MS',cursive;">__**Executive Housekeeper:**__ Head of the staff.


 * <span style="color: #800080; font-family: 'Comic Sans MS',cursive;">**__Guests or Uniformed Services:__**


 * -**<span style="font-family: 'Comic Sans MS',cursive;">__**Bell Staff:**__ Transporting guest's luggage.

<span style="font-family: 'Comic Sans MS',cursive;">-**__Valet Staff:__** Parks the cars.

<span style="font-family: 'Comic Sans MS',cursive;">-**__Concierge:__** Care taker. this person helps the guest make arrangements for transportation, restaurant reservations, restaurant reservations, event reservations, and entertainment tickets, and advices guest about activities in the area.

<span style="font-family: 'Comic Sans MS',cursive;">-**__Security Staff:__** Protecting the guest, the property, and guest valuable -key security.


 * __**<span style="color: #800080; font-family: 'Comic Sans MS',cursive;">Communications: **__ <span style="font-family: 'Comic Sans MS',cursive;">Voice mail, fax service, email, message center, and papers. PBX - Private Branch Exchange multiple outside lines, wake up calls, etc...

__**Support staff**__: __**Tourism Business:**__ Tour positions __**Airline Careers:**__
 * <span style="color: #800080; font-family: 'Comic Sans MS',cursive;">**__System Wide Department:__**
 * <span style="color: #0b0a0a; font-family: 'Comic Sans MS',cursive;">Line employees- daily contact with guests
 * <span style="color: #0b0a0a; font-family: 'Comic Sans MS',cursive;">Staff employee- front of house- staff departments accounting, marketing
 * engineers- critical oversee the maintenance
 * Groundskeeper and attendants-maintain the exterior of the property
 * Sales and marketing staff
 * Tour escort
 * Tour guides
 * Tour hosts
 * Other tour positions- reservationists ,sales staff, accounting, product manager
 * On board positions
 * Ground positions

__**Careers in ground transportation:**__ __**Careers in that area:**__
 * Ground transportation
 * railway staff
 * Cabin location
 * Itinerary

CH.6 **__Destination Marketing:__**

__**Travel Agencies:**__
 * commission
 * responsibilities?

__**Tour Operators:**__
 * Preferred tour rates
 * Distribution channels